FAQ's

  • Can I leave a note? - Absolutely! We've included the ability to leave a free short note (up to 50 characters) with any purchase. Simply write the note in the notes section of the checkout. Upgrade to an all-singing all-dancing greetings card with a beautifully handwritten note (up to 150 characters), for just £3. Make it super personal with 6 designs to choose from, meaning you can say it with cake and a card in style! 
  • Do you do mixed boxes? - We don’t. To keep things simple at an allergy and price level we believe that boxes of single flavours are the way to go! We do however do great multi-buy deals where you can mix and match over 4 trays to get increasingly better discounts! Click the multi-buys page from the menu to check them out.
  • Can I freeze them at home? - We prefer our cakes as they come, however they do freeze very well. For best results freeze on the day of receipt. You can even defrost in slices to make the pleasure last! Just make sure you keep them really well sealed in the freezer for peak performance.
  • Can I collect? - If you are local to Bristol or fancy a day trip we have ‘The Cake Hole’ that is open daily 9am - 5pm all week. They stock all of our cake (but don't do the equipment or cards!), so swing buy and grab a box or two! Just remember any discount codes or brownie points don't apply for collection.
  • Do I need to be in? - Unless you've got a massive letterbox, our boxes are unlikely to fit through. We'd rather not risk that delicious cake getting all crushed up, so we use DPD who we think are the true masters of delivery. You will receive a notification of an hours delivery window in the morning (to the mobile number given).  If the slot is inconvenient then you can designate a safe place for your delivery to be left by downloading the DPD App here. As it's food you won't be able to delay delivery for another day.
  • How long do they last? - Our cakes leave us with 11 days shelf life, however we challenge you to make them last that long! Keeping them in their pack and in a fridge is best if you have the willpower to test the shelf life :) If not, as we said above they can be frozen on receipt if needed.
  • When will they arrive? - Next morning in most instances. We deliver Tuesdays to Saturdays and use DPD's next morning service, so all orders should arrive in the morning. Order cut off for same day dispatch is noon.
  • Allergy sufferer or dietary need? - All allergens and ingredients are stated clearly on the the box itself, and all allergens are on the product pages. Some of our products are suitable for vegans and some are made without gluten however we don't make a gluten free claim. We are a BRC accredited bakery so are able to demonstrate very tight controls over the allergens present in our bakery. That said we do handle milk, egg, soya, sulphites, tree nuts (source manufacturer may handle peanuts), and cereals containing gluten (wheat, oats, barley and rye). Therefore a risk does still exist that cross contamination could occur. For that reason if you are severely allergic we recommend that you don't eat our products.
  • How long do I get to use my gift card? Gift cards are valid for 12 months from the purchase date and can be used against full or part payment across the entire site.